Refund / Return Policy
๐ Refund & Return Policy โ Alve Korean Beauty
At Alve Korean Beauty, we strive to provide 100% authentic and high-quality Korean skincare products. Your satisfaction is important to us, and weโre here to help if something goes wrong.
๐ฆ Return Eligibility
We only accept returns under the following conditions:
- The item received is damaged, defective, or leaking
- You received the wrong product
- The product is unused, unopened, and in its original packaging
๐ To be eligible, you must contact us within 48 hours of receiving your order.
โ Non-Returnable Items
We do not accept returns in the following cases:
- Change of mind after delivery
- Used or opened products
- Minor packaging damage (that does not affect the product inside)
- Skin reactions or personal dislike of the product
๐ธ Proof Requirement
To process your return request, you must provide:
- Clear photos or videos of the issue
- Order number and details
Without proper proof, the request may not be approved.
๐ Return Process
- Contact us on WhatsApp or Email within 48 hours
- Share your order details and issue proof
- Our team will review and approve your request
- If approved, we will guide you on the return process
๐ฐ Refund Policy
- Once your return is received and inspected, we will notify you.
- If approved, your refund will be processed within 3โ5 working days.
Refund Method:
- For Cash on Delivery (COD) orders โ Refund via Bank Transfer / EasyPaisa / JazzCash
- For prepaid orders โ Refund to the original payment method (if applicable)
๐ Return Shipping
- In case of damaged or incorrect items, we will cover the return shipping cost.
- In other cases (if applicable), the customer may be responsible for return shipping charges.
โ ๏ธ Important Notes
- Please do not send any product back without contacting us first.
- We reserve the right to reject any return request that does not meet our policy conditions.
- Delivery charges are non-refundable.
๐ Contact Us
For any return or refund request, contact us:
- ๐ฑ WhatsApp: [Your Number]
- ๐ง Email: [Your Email]
Thank you for shopping with Alve Korean Beauty ๐
Weโre committed to providing you with a safe and satisfying skincare experience.
